F A Q
Everything you need to know...
How long will my order take to arrive?
As I am currently based in Gibraltar, orders to the UK and overseas may take up to 2 weeks to arrive, although this could be slightly longer due to Covid and Brexit. All orders are prepared and shipped (by me!) within 2 working days via First Class Royal Mail which I will track for you along the way.
Please bear this in mind if you are ordering a gift for someone.
How much does shipping cost?
Delivery to the UK is FREE! I also deliver within Gibraltar at no cost. For the rest of the world, there will be a small fee of £3.99.
What's included in my order?
Every piece of Wild Rose jewellery comes in a luxury anti-tarnish velvet pouch (perfect for storing you new favourite jewellery in!) with an eco-friendly gift box
You will also receive jewellery care information (and a mini jewellery polishing cloth!) and a unique description card to tell you all about the special meaning behind your individual piece of jewellery.
What if I need a refund?
This is not a problem if you wish to return your order (just not earrings please - this is a hygiene issue!). Contact me through this website or email me at firstname.lastname@example.org and I'll help you sort out your return.
Postage is covered by the customer to return any items and all products must be in their original packaging and undamaged. I highly recommend that you send items back to via tracked service as items without tracking will not be refunded if they are lost in the post.
What is the jewellery made out of?
Every piece of jewellery at Wild Rose is made from sterling silver, designed to suit every skin tone. It's high quality, hypoallergenic and (with a bit of TLC) will last a lifetime!
Wild Rose's golden pieces of jewellery are sterling silver, plated with 18k or 24k gold for an extra luxurious vibe.
Each piece of jewellery features the quality S925 hallmark.
If you have any questions or wish to chat - don't hesitate to contact me through the contact form on this website or email me at rachel@wildrosejewellery