FAQ's

How long does delivery take?

All Wild Rose orders are wrapped and shipped to you within 2-3 working days via Royal Mail First Class Signed For Service.

As I am currently based in Gibraltar, if you're ordering from the UK, your order will take 1-2 weeks to arrive so please take this into consideration if you're ordering a gift as I can not be held responsible for postal delays.

How much does delivery cost?

Delivery to the UK and within Gibraltar is FREE! If you are ordering from anywhere else in the world, then the shipping fee will be calculated at the checkout.

Do you ship worldwide?

Yes! Wherever you are in the world, Wild Rose will deliver to you.

What is the jewellery made out of?

Wild Rose Jewellery is all about luxurious and affordable metals. Each piece of jewellery is made out of either sterling silver or stainless steel. My golden pieces are made by plating either sterling silver or stainless steel with plated with 18k gold. The description on the product page will tell you exactly what the piece is made out of.

What is sterling silver?

Sterling silver is a mixture of 92.5% pure (or fine) silver and 7.5% other metals, usually zinc or copper. The addition of these other metals makes the silver much stronger and more durable, meaning your jewellery will last a lifetime with a bit of TLC. Sterling silver items are stamped with the 925 hallmark so that you know they're genuine.

What does 'gold plated' mean?

Gold plating refers to a process in which a base metal - whether that it sterling silver or stainless steel, has a layer of gold electroplated onto it. This means your gold plated jewellery will have the appearance of pure gold without the price tag! Taking care of your gold plated pieces will extend their lifetime.

Is the packaging eco-friendly?

All of Wild Rose's packaging including postal boxes, envelopes, gift boxes and gift pouches are 100% recyclable and reusable.

How will my order be wrapped?

All orders come beautifully wrapped ready for gifting! Each piece of Wild Rose jewellery comes with a an eco-friendly gift box, inside a luxury velvet pouch perfecting for storing your new favourite jewellery in.

Please note that the wrapping on each product may vary slightly due to stock and the jewellery type. 

Can I get a refund?

Of course. Wild Rose offers a 100% money back guarantee within 30 days if you're not happy with your purchase.

If there is a problem with your order, please contact me as soon as possible and I will give you instructions on how to return. All items returned must be in their original packaging. Earrings can not be returned due to hygiene reasons. Please note, cost of return postage will be covered by the customer.

Can I get a discount?

Subscribe to my mailing list for the latest offers and exclusive discounts!

What does PVD coating mean?

Should I choose sterling silver or stainless steel?

What does 361L stainless steel mean?

Will the jewellery affect my sensitive skin?